Terms and Conditions

Article 1: object

These general conditions of sale define the rights and obligations of the parties in connection with sales made via the site http://www.littletreearts.fr. They regulate all the steps necessary to follow the order.

Little Tree Arts reserves the right to adapt or modify these terms and conditions at any time. In case of modification, will be applied to each order the general conditions of sale in force on the day of placing the order.


Article 2: Identification

email: littletreearts@outlook.fr


Article 3: Characteristics

Little Tree Arts offers Custom Portraits of your Pets on order and from photos

You will also find Canvas / Posters and other Home Decor and Fashion Items for sale on its website.

Little Tree Arts delivers its products by mail.

If the product is unavailable after placing your order, Little Tree Arts undertakes to inform you by email, your order will be automatically canceled and you will be immediately refunded.


Article 4: Contractual conditions - Acceptance

Little Tree Arts provides the consumer with the terms and conditions of sale or service in a manner that permits their permanent and easy access, preservation and reproduction.
The acceptance of the general conditions of sale is tacitly done by the validation of the order by the customer. By making the payment, the user indicates that he accepts without reservation these terms and conditions.
These Terms and Conditions of Sale are accessible from all pages of the website by clicking on the button "Terms and Conditions".


Article 5: Customer Account

The site is freely accessible without registration, but any order requires the registration of the purchaser.
Are requested in a mandatory way: first name, last name, email, delivery address.


Article 6: Products

My products are guaranteed new. The photographs of the site are as faithful as possible but can not ensure a perfect similarity with the offered product.
The availability of the product is indicated on the product sheet.
Nevertheless, during your order, if in spite of my vigilance, the products prove to be temporarily or permanently unavailable, you will be informed by mail or by mail.
You will then have the choice to request either the refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.

Article 7: The order

The final validation of the order occurs after validation of the payment.
After placing your order I send you an email confirming the registration of it, with a summary of the items ordered and the delivery address.
The customer who wishes to buy a product must:
- Validate the basket of his order after checking it,
- Fill out the identification form on which he will indicate all the details requested and indicate or confirm the billing and delivery address,
- Confirm your order and payment,
- Validate the payment.

All data provided and the recorded confirmation will be worth proof of the transaction. Confirmation will be worth signing and acceptance of transactions.
Little Tree Arts will confirm the order by email.

Preparation and shipping times: - maximum 1 week for personalized orders

                                              - from 1 to 4 working days for other items.

Article 8: The price

The price is displayed in euro.
In case of return of a package, the return costs will be borne by the customer.

Article 9: Payment

Payment is made either immediately Paypal.

From this system, you can pay by credit card or directly with your Paypal account. Paypal accepts French (bearing CB) and international (bearing the VISA or MASTERCARD) credit cards.
You enter the card number, its expiry date, and the name of the cardholder. For even more security, you also indicate the control number of this one: the last 3 digits of the number written on the back, near the signature.
The brand Little Tree Arts reserves the right to suspend any order management and any delivery in case of refusal of authorization for payment by credit card from officially accredited bodies or in case of non-payment.
The brand Little Tree Arts reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is in progress administration or with which other problems have been noted in previous orders.


Article 10: Right of withdrawal

At the end of article L 121-20 of the Consumer Code as amended by the ordinance n ° 2001-741 of August 23rd, 2001, the delay of retraction is of 14 days as from the day after the reception of the article.

Items returned damaged, washed, worn or soiled by customers are not exchanged or refunded.
The products must be in good condition and returned in their original packaging, to which is added a package covering the entire product. They must not bear any trace of use.
In the event that an accessory or "goodies" is provided with the item, they must also be returned.

Only after verifying that these conditions are satisfied, will Little Tree Arts refund the amounts collected for returned items.

The return costs are the responsibility of the customer.

Little Tree Arts will refund the buyer as soon as possible, and no later than thirty days after the date of withdrawal.

Please contact me via the Contact section of the site, indicating the reason for return.
You can return your item by post, at your expense, to the following address: Little Tree Arts, 18 rue des Vaureiters, 49170 La Possonniere.

In case of abnormal or abusive returns Little Tree Arts reserves the right to refuse a subsequent order.

Personalized Orders are not subject to any withdrawal or return period according to the Consumer Code.

Article 11: Delivery

Deliveries can be made in Metropolitan France, Dom-Tom and worldwide.
The standard shipping method is the tracking letter, delivered without signature.

Price of the Port charges: from 4,95 euros for France; 5.05 euros for the European Union and 5.05 euros for countries outside the European Union.

Shipping fees are free from 11 items purchased!

The products are delivered to the delivery address indicated during your order, the delivery address may be different from your billing address. No change of address after validation of the payment will be accepted.

If taxes such as customs are levied depending on the country, they will be charged to the customer.

Delivery can not be ensured in case of force majeure as defined by the case law and in case of strikes.

The Little Tree Arts brand is not responsible for the parcel when it is delivered to the postal agency. It is therefore excluded from any responsibility for the delay, theft, or any damage related to transport. In case of dispute, the customer will deal directly with the referring postal agency. Delivery time overruns can not give rise to damages.

It may be, as in any shipment, that there may be a delay in delivery or that the product goes astray. In case of late delivery, I ask you to report this delay by contacting me via the Contact section of the website. I will then contact the Post Office to start an investigation. A Post Investigation may last up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (the majority of cases). If, on the other hand, the product is not found after 21 days of investigation, the Post considers the package as lost. Only then can I send you a replacement product at my expense.

I do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products or strike.


In order to avoid any dishonest situations:

the weight of the package and the number of items present will be indicated on the envelope: you will be able to compare this weight with the measures below corresponding to your order!

By OPENING the package / parcel / letter, you acknowledge that it contains your entire order! NO claim for an incomplete order will now be accepted if the package is open !!

For any questions about this, do not hesitate to contact me by mail before or after receiving your order!

Reminder of the contact email: littletreearts@outlook.fr

Weight (approximately) of the different items sold in the shop :

For Canvas: A3: - envelope: 34 g

                                 - Canvas: 40g

                          A4: - envelope: 28 g

                                 - Canvas: 22 g

A5: - envelope: 14 g

                                    - Canvas: 11 g

For Paper: A3: - envelope: 34 g

                  -Paper: 25 g

                                             A4: - envelope: 28 g

               - Paper: 16 g

                                            A5: - envelope: 14 g

                                                   - Paper: 8 g

For Tote Bag bags: - envelope: 14 g

                                         - Bag: 62 g

For Cushion Covers: - envelope: 28 g

                                                    - Cover: 154 g

For Mouse Pads: - Mat: 20 g

                                         - Envelope: 28 g


For all complaints relating to possible defects, you must report it upon receipt of your order by email!

For all orders returned to the sender for non-addressing, the buyer may request either a refund but without shipping costs and fees related to the sale (such as Paypal), or a new shipment with payment of fees additional.

Article 12: Guarantee

Little Tree Arts delivers a good in accordance with the contract and responds to defects of conformity existing at the time of delivery. It also responds to defects resulting from the packaging.

In accordance with the regulations, Little Tree Arts undertakes to respect its obligations relating to the guarantees attached to the products sold on its site which appear in the articles extracted from the Code of the Consumption and the Civil Code below:

The seller is obliged to deliver a voucher conforming to the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to the lack of conformity resulting from the packaging. Code of Consumption - article L211-4

To be in conformity with the contract, the property must:
1) be fit for the usually expected use of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model.
- present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling.
2) or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted. (Consumer Code - article L211-5)

The seller is bound by the guarantee by reason of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish the use so much, that the buyer would not have acquired it, or not would have given a lower price, had he known them. (Civil Code - article 1641)

In case of lack of conformity, the consumer has a double option that is exercised without charge:

- The replacement of the purchased property
- Return of the price after returning the goods to Little Tree Arts


For all claims on defects or tasks found (almost impossible because it is also verified before sending), you must report it as soon as you receive your order by email!


In any case, Little Tree Arts can not be held responsible for non-compliance with the regulations and laws in force in the country of reception, the responsibility of Little Tree Arts is systematically limited to the value of the product in question, value to its date of sale and this without recourse to Little Tree Arts.


Article 13: Nominative data

In accordance with Law No. 78-17 of January 6, 1978 amended by Law No. 2004-801 of August 6, 2004, the consumer has at all times, in particular, a right of access, opposition and rectification collected data.
The information and data concerning you are necessary for the management of your order and our commercial relations. Under no circumstances will the information and data transmitted about you be communicated to third parties without your consent. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations, as well as to enable me to improve and personalize the services I offer and the information I send you.

In accordance with the Data Protection Act, you have the right to access and rectify your personal data, and to oppose the processing of personal data. All you need to do is write me online via the Contact section of the site, indicating your last name, first name, e-mail address.


Article 14: Law applicable to the activity of the seller

The parties agree that this contract is subject to French law.
In case of dispute, an amicable solution will be sought before any legal recourse.
All relationships arising from the connection and / or use of this site are subject to French law.
Any disputes that may arise on the execution and interpretation of these terms and conditions must be brought before the courts that will be solely competent.


Article 15: Intellectual Property

The use of this web service www.littletreearts.fr is reserved for strictly personal use.

All works, photographs, texts, illustrations and images, the Little Tree Arts brand reproduced on the Little Tree Arts website are protected by copyright and intellectual property rights. They are the full property of Little Tree Arts. Any reproduction or representation, in whole or part, is constitutive of counterfeit that can engage the civil and criminal liability of its author.Personalized Orders are not subject to any withdrawal or return period according to the Consumer Code. The fact of affixing a hypertext link to the Little Tree Arts website, using the technique known as framing or deep linking, is strictly prohibited. The link to be posted on other sites can only be to the URL www.littletreearts.fr.

The purchase of a product does not imply the ownership of the image or the co ception of the product.

Also, I would ask you to ask permission before publishing on social networks (or other) any content on this site!

The computerized records stored in Little Tree Arts brand computer systems under reasonable security conditions will be considered proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence.


Article 16: Liability

The mark Little Tree Arts can not be held responsible in case of non-performance of the contract due to a case of force majeure (strike, flood, fire ...).